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 Updates to your Microsoft 365 subscription

Microsoft is committed to improving your Microsoft 365 subscription. As a result, we occasionally make changes to your features and benefits. This email provides details on one feature we plan to remove next year and an update to Microsoft storage.

Personalised email addresses in Outlook.com Starting 30/11/2023, you will no longer be able to associate a new personalised email address (e.g. yourname@example.com) with your Outlook.com mailbox. If you already have a personalised email address set up, you will not be impacted by this change, and you can continue using it without any disruption in service. After 30/11/2023, if you choose to remove your existing personalised email address, you will be unable to add it back.   Cloud Storage Starting 01/02/2023, cloud storage (1 TB¹) used across Microsoft 365 apps and services will include Outlook.com attachments data and OneDrive data. All data will continue to be protected with Microsoft’s comprehensive set of security features. This update will not impact your Outlook.com mailbox storage amount. However, this may reduce how much cloud storage you have available to use with your OneDrive. If you reach your cloud storage quota, your ability to send and receive emails in Outlook.com will be disrupted. During the transition, we’re adding at least an extra 50 GB to your cloud storage for 1 year starting on 01/02/2023. This extra storage expires after a year.

As a reminder, your Microsoft 365 subscription benefits also include premium versions of Word, Excel and PowerPoint, 1 TB of cloud storage to back up files and photos, advanced security protection in OneDrive and Outlook, and the ability to contact support via chat or phone at no extra cost throughout your subscription term, plus more. We also recently launched two new apps available with your subscription, Microsoft Defender² and Clipchamp³.

If you do not wish to continue your Microsoft 365 subscription, you can cancel it by logging into your Microsoft account and turning off recurring billing. Learn more in our FAQ. If you have additional questions, please contact our support team.