Updates to your Microsoft 365 subscription
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Microsoft
is committed to improving your Microsoft 365 subscription. As a result,
we occasionally make changes to your features and benefits. This email provides
details on one feature we plan to remove next year and an update to Microsoft
storage.
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- Personalised
email addresses in Outlook.com
Starting 30/11/2023, you will no longer be able to associate a new personalised email address
(e.g. yourname@example.com) with your Outlook.com mailbox. If you
already have a personalised email address set up, you will not be
impacted by this change, and you can continue using it without any
disruption in service. After 30/11/2023, if you choose to remove your
existing personalised email address, you will be unable to add
it back.
- Cloud Storage
Starting 01/02/2023, cloud storage (1 TB¹) used across Microsoft 365
apps and services will include Outlook.com attachments data and OneDrive
data. All data will continue to be protected with Microsoft’s
comprehensive set of security features. This update will not impact your
Outlook.com mailbox storage amount. However, this may reduce how much
cloud storage you have available to use with your OneDrive. If you reach
your cloud storage quota, your ability to send and receive emails in Outlook.com
will be disrupted. During the transition, we’re adding at least an extra
50 GB to your cloud storage for 1 year starting on 01/02/2023. This
extra storage expires after a year.
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As a
reminder, your Microsoft 365 subscription benefits
also include premium versions of Word, Excel and PowerPoint, 1 TB of cloud
storage to back up files and photos, advanced security protection in OneDrive
and Outlook, and the ability to contact support via chat or phone at no extra
cost throughout your subscription term, plus more. We also recently launched
two new apps available with your subscription, Microsoft Defender² and
Clipchamp³.
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If you
do not wish to continue your Microsoft 365 subscription, you can cancel
it by logging into your Microsoft account and turning off recurring billing.
Learn more in our FAQ. If you have
additional questions, please contact our support team.
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